Service Completed
Metro Lawn Pro provides lawn maintenance, landscape, and irrigation services that are fully performed on your property before payment is expected. Because the work has already been completed at the time of billing, all payments for completed service are final and non-refundable.
No Refunds on Completed Work
Once lawn care, landscaping, fertilization, seeding, aeration, or any other service has been performed, no refund will be issued. This includes both one-time projects and ongoing maintenance visits. If you are unsatisfied with the results, we will return to the property at no additional charge to correct the work to a professional standard.
Service Concerns & Corrections
Rather than a refund, our commitment is to make it right. If you have a concern about a completed visit, contact us within 48 hours and we will schedule a follow-up visit to address the issue at no cost. Correction visits do not apply to natural conditions outside our control, such as weather damage, drought, disease, or pest pressure.
Prepaid Plans & Packages
Prepaid maintenance plans or packages are non-refundable once any portion of the plan has been delivered. If a plan has not been started, a refund may be issued at our discretion, less any administrative costs. Once work has begun, the remaining balance is forfeited.
Products & Materials
Fertilizer, soil, mulch, plants, and other materials purchased and applied to your property are non-refundable. If a product is defective or arrives damaged, contact us within 48 hours and we will resolve the issue.
Canceled or Missed Visits
If a scheduled visit is canceled by you, there is no charge and nothing is owed for the unperformed work. If our team arrives and is unable to complete the service because of access issues, secured pets, or an unsafe work area that was not disclosed, a trip or service fee may apply and is non-refundable.
Chargebacks
Because service is completed before payment, credit card chargebacks or payment disputes for completed work are not eligible for refund. We ask that any concern be raised with us directly first so we can resolve it promptly.
Questions about this policy? Contact Metro Lawn Pro directly and we will respond during business hours, Sunday – Friday, 9:00 AM – 6:00 PM.